FAQ - Find your answers here.
Do you have questions about your order, shipping, returns, or our products? You can find all the important information explained quickly and clearly in our FAQ section. We want your shopping experience with us to be as simple and pleasant as possible, which is why we have summarized the most common inquiries for you. And if anything remains unclear, our customer service team will be happy to help you personally.
All invoices are sent by email directly after the package has been handed over to our shipping partners. Otherwise, you can contact us at any time at contact@hevva-store.com to request an invoice.
Our shipping is free of charge.
Yes, we also deliver internationally. Here are all the countries to which we ship our products:
- Belgium
- Denmark
- Germany
- Estonia
- Finland
- France
- Greece
- Ireland
- Italy
- Croatia
- Latvia
- Lithuania
- Luxembourg
- Malta
- Monaco
- Netherlands
- North Macedonia
- Austria
- Poland
- Portugal
- Romania
- San Marino
- Sweden
- Slovakia
- Slovenia
- Spain
- Czech Republic
- Hungary
Please note that additional customs duties may apply for the following countries:
- Switzerland
- United Kingdom
- Iceland
- Liechtenstein
- Norway
- Cyprus
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Of course, we also deliver your orders to German Baltic and North Sea islands, right to the desired location in your home.
You can always check the current delivery status of your order using the tracking number you received. The estimated delivery time is also displayed directly on the respective product page before you place your order.
Items in stock are generally delivered via DHL parcel service within the stated delivery period on working days (Monday to Saturday). DHL Live-Tracking will be available to you on the day of delivery.
Please note: If there is a Sunday or public holiday between the order and the delivery, the delivery may be delayed by one working day.
Please send us the correct address immediately at contact@hevva-store.com. Otherwise, we will have to request a return and send you a new package.
Please send us an email at contact@hevva-store.com to request a cancellation.
We offer a 30-day return policy with free returns. You can register any order for return within 30 days of receiving the goods and send them back free of charge within the same period.
PLEASE note that for returns from a non-EU member state, the shipping costs must be borne by the buyer.
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A refund can take up to 14 days from the date of the return. If no transaction has been recorded after 14 days, please contact us at contact@hevva-store.com and have your return receipt ready. We will be happy to process the transaction for you.